‌Effective Date: 3 October 2026‌

This Shipping Policy is published by Forest Master Ltd, the operator of www.forestmasterltd.com, with our registered operating address at 112 Whitley Road, Whitley Bay, Tyne & Wear, NE26 2NE, UK. It outlines all clear, transparent rules for order processing, delivery coverage, shipping costs, dispatch timelines, delivery tracking, and related logistics arrangements for all gardening tool purchases made through our official e-commerce platform. This policy is designed to ensure every customer can fully understand how their curated garden tool order from our catalog, including our popular plant label tags, gardening trowels, watering cans, and pruning tools, will be processed, shipped, and delivered to their preferred location, with no hidden terms or unexpected extra fees.

1. Order Processing and Dispatch Timelines

Every order placed on www.forestmasterltd.com undergoes strict, standardized processing procedures before dispatch. Once your payment is successfully verified and confirmed, our warehouse team will process and prepare your order for shipment within 1 to 2 working days, excluding weekends and official UK public holidays. During peak seasonal periods such as spring gardening planting seasons, holiday promotion windows, or new product launch events, processing times may be extended by a maximum of 1 additional working day, and we will display a clear notification on our website homepage to inform all visitors of this temporary adjustment in advance.

All items in your order will undergo a full pre-dispatch quality check to confirm the product is undamaged, all components are complete, and the item you selected matches the product in your order details. Our team will pack every gardening tool with protective, shock-absorbent packaging materials to eliminate the risk of scratches, dents, or breakage during transit, even for our delicate gardening sprayers and precision pruning snips. You will receive an automated order confirmation email immediately after your payment is processed, followed by a dispatch notification email the moment your parcel leaves our warehouse.

2. Shipping Coverage and Standard Delivery Timelines

At present, we support standard tracked shipping for all destinations across the United Kingdom, as well as selected European Union regions. The delivery timeline after your order is dispatched varies based on your location:

• For all delivery addresses within mainland UK: Standard tracked delivery takes 2 to 4 working days from the dispatch date.
• For delivery addresses in Northern Ireland, Scottish Highlands, and other UK remote island regions: Delivery takes 3 to 6 working days from the dispatch date.
• For selected European Union member state destinations: Standard international tracked shipping takes 5 to 10 working days from the dispatch date.

All shipments are fully trackable end-to-end, and you will receive a unique tracking link in your dispatch confirmation email. You can click this link at any time to view real-time updates on your parcel’s transit status, estimated delivery window, and delivery location updates. Our selected courier partners will send you pre-delivery SMS and email notifications 24 hours before they attempt to deliver your parcel, to help you arrange to receive the package conveniently and avoid failed first delivery attempts.

3. Clear Shipping Cost and Free Shipping Rules

We have designed a straightforward, no-surprise shipping cost structure for all customers, with zero hidden handling fees added to your final checkout total. Standard domestic shipping for all UK orders under €100 carries a flat rate of €4.99, with no extra surcharges for standard residential addresses. For EU international orders, a flat international shipping rate of €9.99 applies to all orders under €100.

Aligned with the promotion displayed on our homepage, all orders with a total value over €100 automatically qualify for completely free standard shipping, no extra code required. The free shipping offer will be applied to your cart total automatically when you meet the minimum order threshold during checkout. This free shipping benefit applies to all product categories on our platform, from our 100 Pack Mini Plastic Plant Markers for seedling care to our Heavy Duty Fiberglass Garden Trowel for tough rocky soil, with no excluded items.

4. Delivery and Unforeseen Circumstance Arrangements

Our courier will attempt to deliver your parcel directly to the delivery address you specified at checkout. If no one is available to receive the parcel at the first delivery attempt, the courier will leave a delivery card at your location, with clear instructions on how you can rearrange a re-delivery for a convenient date, or choose to collect the parcel from your local designated courier pickup point. If your parcel is marked as officially lost in transit by the courier, you can contact our customer support team within 14 working days of the dispatch date, and we will arrange a full free re-shipment of your entire order, or process a full refund for the corresponding items, based on your preference.

If your parcel arrives with obvious external packaging damage that may impact the condition of the products inside, we recommend you sign for the parcel with a note marking the damage, or refuse the delivery directly, then contact our support team immediately. We will arrange a free replacement shipment for you as soon as possible with no extra cost to you.

For all inquiries related to shipping status, delivery address adjustments before dispatch, or other logistics-related questions, you can reach out to our dedicated support team via logqv@forestmasterltd.com, or call us directly at +44 191 447 5920 during our working hours. Our support team will respond to your query within 2 working days, and help you resolve any shipping-related issues quickly.